Terms for buyers

MCBadges Tickets is a ticketing website run by MCBadges ("we", "us"). Event organizers use it to sell tickets and products. These terms apply whenever you place an order here. By placing an order you accept them.

Who you are buying from

You buy tickets and products from the organizer named on the event or shop page, not from us. The organizer is responsible for the event itself, the products they sell, their prices and their refund policy. We provide the website, checkout, tickets and check-in tools the organizer uses.

Your order

• While you check out, the items in your cart are held for you for a limited time. If you do not finish paying in that time, the hold ends and the items go back on sale.
• A paid order is only confirmed once the payment succeeds. Free orders are confirmed straight away.
• Give a correct email address: your tickets and order updates are sent there. Check your order page and email after buying and tell the organizer quickly if something is wrong.
• Organizers may limit how many tickets one person can order. Free events may limit orders per email address.

Tickets and QR codes

• Each ticket has its own QR code. It admits one person (or releases one product at pick-up) once. The first scan is the one that counts, so keep your codes private.
• If a ticket is reissued, for example because it was shared by mistake, the old code stops working and only the new one is accepted.
• Do not copy, alter or resell tickets unless the organizer allows it. The organizer may refuse entry for tickets that have already been used, were reissued, or were obtained in breach of these terms.
• The organizer's own conditions of entry (age limits, ID checks, venue rules) also apply.

Prices, payment and booking fees

• The total you pay, including any booking fee and taxes the organizer has set, is shown before you pay.
• Card payments are processed by Stripe and paid to the organizer's own Stripe account. We never see or store your full card details.
• The booking fee pays for this service and is kept by us. When an organizer refunds an order, the booking fee is refunded in proportion to the amount refunded: a full refund includes the whole booking fee.

Refunds, changes and cancelled events

• Refunds follow the organizer's refund policy. Ask the organizer by replying to your confirmation email.
• If an event is cancelled, postponed or significantly changed, the organizer decides what happens to tickets and is responsible for any refunds. Approved refunds go back to the card you paid with, usually within 5 to 10 business days.
• Refunded tickets are cancelled and their QR codes stop working.
• Please contact the organizer before disputing a payment with your bank. If you cannot reach them, contact us and we will try to help.
• These terms do not affect any rights you have under consumer law where you live.

Products

• Products are delivered the way the product page says: collected at the event with a pick-up code, shipped to the address you give at checkout, sent by email, or with nothing to deliver (for example a donation).
• The organizer is responsible for delivering products and handling problems with them.

Using the site fairly

Do not use bots or automated tools to buy tickets, place fraudulent orders, or interfere with the site. We or the organizer may cancel orders that appear fraudulent or break these terms.

Our responsibility

• We work to keep the site available and your tickets correct, but we provide it "as is" and cannot promise it will always be available or free of errors.
• We are not responsible for the event or products themselves, or for what organizers do or fail to do.
• As far as the law allows, we are not liable for indirect or consequential losses (such as travel or accommodation costs), and our total liability for any order is limited to the booking fee you paid us for it.
• Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

Changes to these terms

We may update these terms. The version shown when you placed your order applies to that order.

Contact

Questions about an order: reply to your confirmation email to reach the organizer. Questions about this website: support@mcbadges.com.