Organizer agreement

This agreement is between you (the organizer) and MCBadges ("we", "us"), which runs MCBadges Tickets. It applies when you create an organizer account or sell through the site. If you accept it for a company or group, you confirm you are allowed to bind it.

Your account and team

• Give accurate details and keep them up to date.
• You are responsible for what happens in your organization, including actions by team members you invite. Give each person the lowest role they need.
• Keep sign-in details private and turn on two-step login. Tell us at once if you think an account has been misused.

You are the seller

• You sell your tickets and products directly to buyers and are responsible for running your events and delivering what you sell.
• You are responsible for your prices, taxes, licences, permits, insurance, refund policy and the accuracy of your event and product pages.
• Payments go to your own Stripe account, under Stripe's terms.

Platform fee

• Free tickets and free products are free to sell.
• On paid tickets and products we charge the platform fee shown on your Payments page. It is either added to the buyer's price as a booking fee or deducted from your sale, as shown there, and Stripe sends it to us automatically.
• Stripe's own processing fees are charged to your Stripe account separately.
• When you refund an order, the platform fee is refunded in proportion to the amount refunded.
• We will email you at least 30 days before changing your fee. Changes never apply to orders already placed.

Refunds, cancellations and disputes

• Publish a clear refund policy and honour it.
• If you cancel an event, refund buyers promptly. If you postpone or significantly change it, tell buyers and offer refunds where the law or your policy requires.
• Chargebacks and payment disputes are raised in your Stripe account and are your responsibility, including any fees Stripe charges for them.

Approval and acceptable use

• New organizers are reviewed before their events can go on sale.
• No illegal events or goods, no misleading listings, no selling tickets for events you do not have the right to sell, and no reselling other people's tickets.
• Do not use the site to send spam or to collect data you do not need.
• We may remove listings or suspend accounts that break this agreement or put buyers at risk, and will tell you why unless the law prevents it.

Buyer data

• You decide how buyer data is used for your events. You must have a lawful reason to collect what you ask for, and tell buyers how you use it (for example in your own privacy notice).
• Use buyer data only for running your events and as the law allows.

How we handle buyer data for you

When we store and process buyer data for your events, we act on your behalf, and we agree to:

• process it only to provide the service, or as the law requires;
• make sure the people who can access it are bound to keep it confidential;
• protect it with encryption, access controls and signed tickets, and keep those measures up to date;
• use only these subprocessors: Amazon Web Services (hosting, storage and email). Stripe handles payment data as an independent provider under its own terms. We will tell you before adding another subprocessor so you can object;
• tell you without undue delay, and within 72 hours, after we become aware of a breach affecting your buyers' data;
• help you answer buyers' requests to see, correct or delete their data;
• delete or return the data when the agreement ends, except records we must keep by law;
• give you the information you reasonably need to show these terms are met.

Availability

We work to keep the site available, especially around event days, but cannot promise it will never be interrupted. The check-in scanner keeps working offline once its list is downloaded; download it before doors open.

Liability

• The site is provided "as is", without promises beyond those in this agreement.
• As far as the law allows, neither of us is liable for indirect or consequential losses, or for lost profits, revenue or data.
• Our total liability under this agreement is limited to the platform fees you paid us in the 12 months before the claim.
• You will cover our reasonable costs from claims by buyers or others about your events, products or listings, or your breach of this agreement.
• Nothing here limits liability that cannot be limited by law.

Ending the agreement

• You can stop selling at any time and ask us to close your account at support@mcbadges.com. Orders already placed must still be honoured or refunded.
• We can end this agreement with 30 days' notice, or straight away if you seriously break it.
• After closing you have 30 days to export your orders and attendee lists. Sections on fees owed, buyer data, liability and disputes continue to apply.

Changes

We may update this agreement and will email you at least 30 days before important changes take effect. If you keep using the site after that, the new version applies.

Contact

support@mcbadges.com