Team roles
Who can do what in your organizer, and how to add people to your team.
The three roles
Owner
Everything, including payments and the team. The person who creates the organizer is its first owner.
Admin
Runs events day to day: tickets, products, orders and refunds. Can't touch payouts or owners.
Staff
Door check-in only. Sees attendee names at the door, but no money, orders or buyer contact details, and can't change anything.
What each role can do
| Task | Owner | Admin | Staff |
|---|---|---|---|
| Scan tickets and pick-up codes at the door | ✓ | ✓ | ✓ |
| See events and products | ✓ | ✓ | ✓ |
| Create and edit events, ticket types and promo codes | ✓ | ✓ | – |
| Create and edit products and add them to events | ✓ | ✓ | – |
| Put events on sale, pause or cancel them | ✓ | ✓ | – |
| See orders, buyer details and attendee lists (CSV) | ✓ | ✓ | – |
| Refund orders, resend or replace tickets, mark items shipped | ✓ | ✓ | – |
| See sales figures | ✓ | ✓ | – |
| Edit the organizer's name, logo and contact details | ✓ | ✓ | – |
| Invite admins and staff | ✓ | ✓ | – |
| Invite owners, change anyone's role, remove people | ✓ | – | – |
| Connect Stripe and open the Stripe dashboard (payouts) | ✓ | – | – |
Adding someone to your team
- In your dashboard, open Team, enter their email address and pick a role.
- Tell them yourself. No invitation email is sent.
- They create an account (or sign in) at this site using that same email address. They join your team automatically.
Owners can change someone's role or remove them at any time on the Team page. Give each person the lowest role they need: door volunteers should be Staff.
Good to know
- One account can belong to several organizers, with a different role in each. Switch between them on your dashboard.
- Everyone on a team must turn on 2-step sign-in (an authenticator app) before using the dashboard.
- Buyers don't need an account. They get their tickets by email and can reopen them from the link in that email.
- Before your first event goes on sale, your organizer is reviewed and approved by MCBadges Tickets.